SOB99 Privacy Policy – Data Protection & Personal Information

1 Introduction

Sob99 ("we", "Platform" or "sob99") is committed to the privacy and security of personal information of every individual who uses our online entertainment platform in sob99.onl. This Privacy Policy is designed to transparently explain how we handle your personal data from the moment you register through your continued use of our platform.

We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognized data protection principles. Our commitment goes beyond mere legal compliance — we genuinely believe that your trust is the most valuable asset in the relationship between our members and our platform.

This policy applies to all information collected through the SOB99 website, mobile app, live chat, email, and any other official communication channels between you and SOB99.

2 Information We Collect

SOB99 only collects information that is strictly necessary to provide our members with a safe, fair, and quality service. The following are the categories of information we collect:

We may also receive information about you from trusted third-party sources such as identity verification service providers and fraud prevention agencies, solely for the purposes of platform security and member protection.

3 How We Use Your Data

Every piece of information collected by SOB99 is used for a specific and legitimate purpose. We do not use your data for purposes unrelated to the services you use. The following are the primary purposes for which data is used:

• Account Management: Process registrations, verify identity through KYC, and manage your member account on an ongoing basis.
• Transaction Processing: Facilitate secure deposits and withdrawals, and maintain complete transaction records for your reference.
• Platform Security: Detect and prevent fraudulent activity, money laundering, unauthorised access, and platform misuse that could affect other members.
• Service Improvement: Analyse aggregated usage patterns to improve platform design, service speed, and the overall member experience.
• Service Communication: Send important notifications related to your account, transactions, changes to terms, and security updates.
• Legal Compliance: Fulfil applicable legal and regulatory obligations, including cooperating with investigations by lawful authorities when required by law.
• Customer Support: Resolve member enquiries, complaints, and disputes efficiently and accurately based on stored records.

4 Sharing Information with Third Parties

SOB99 does not sell, rent, or disclose members' personal information to third parties for marketing purposes. However, there are limited situations where we need to share certain information with trusted parties:

• Payment Service Provider: Required transaction information is shared with authorised payment gateways and financial institutions to securely process your deposits and withdrawals.
• Identity Verification Provider: KYC verification data may be processed through relevant third-party services, all of which are subject to strict confidentiality agreements.
• Technology Service Provider: The hosting infrastructure, cybersecurity systems, and analytics tools used by SOB99 may process certain technical data within a defined and limited scope.
• Lawful Authorities: sob99 will disclose required information when compelled by a court order, applicable law, or direction from a lawful regulatory authority in Malaysia.
• Business Transfer: In the event of a SOB99 merger or acquisition, member data may be transferred to the new entity, which will remain bound by the same privacy obligations.

All third parties that receive data from SOB99 are required to protect that information to a data protection standard no less stringent than the one we apply ourselves.

5 Data Security

SOB99 continuously invests in cybersecurity infrastructure to ensure your personal data is always protected. The key security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your device and SOB99's servers is encrypted using the latest TLS protocol, making it unreadable to any unauthorised party.
• Layered Access Control: Only specifically authorized SOB99 staff have access to member personal data, and all such access is logged and continuously monitored.
• Threat Detection System: The sob99 platform is equipped with a 24/7 security monitoring system that actively detects and responds to any unauthorised access attempts or suspicious activity.
• Regular Security Testing: Security audits and penetration testing are carried out regularly by independent security experts to identify and address any potential vulnerabilities.
• Secure Data Backup: Member data is regularly backed up to a secure, separate location to ensure service continuity in the event of an unexpected incident.

6 Cookies & Tracking Technologies

SOB99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect information on how you use the sob99 platform — such as frequently visited pages and time spent — to help us improve our services.
• Functional Cookies: Save your preferences such as language settings and display options so you do not need to reconfigure them on every visit.
• Analytics Cookies: Used to understand aggregated and anonymized usage patterns for the ongoing improvement of the SOB99 platform.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality or user experience of the SOB99 platform.

7 Your Rights Over Your Personal Data

As a SOB99 member, you have the following rights regarding your personal data that we hold. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the SOB99 support team via live chat or our official email. Requests will be processed within 30 business days. Some requests may be subject to identity verification beforehand to ensure the security of your account.

8 Data Retention Period

SOB99 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements. The general principles we follow are as follows:

• Active Account Data: Retained for as long as your account remains active and for 7 years after account closure to comply with anti-money laundering (AML) legal requirements.
• Transaction Records: All financial records are retained for a minimum of 7 years in accordance with Malaysia's tax legislation and financial regulatory requirements.
• Security Logs: Technical and security log data is retained for 12 months for incident investigation and fraud detection purposes.
• Support Communication: Correspondence records with the support team are retained for 3 years for reference purposes and the resolution of any disputes that may arise at a later date.
• Marketing Data: If you unsubscribe from marketing communications, your information will be removed from our marketing list within 30 days.

Once the specified retention period has lapsed, your personal data will be securely deleted or anonymised in accordance with our standard data management procedures.

9 Children's Privacy

Sob99 is an entertainment platform that intended for individuals aged 18 and above only. We do not knowingly collect or process any personal information from individuals under the age of 18.

If we discover or are notified that we have collected information from a minor, we will take immediate action to delete that information and close the relevant account without delay.

10 Changes to the Privacy Policy

SOB99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, current legal requirements, or improvements to the services we offer.

When significant changes occur, we will notify you via an in-platform notification or the email registered to your account. The "Last Updated" date at the top of this document will always reflect the latest version of the Privacy Policy in effect.

Your continued use of the sob99 platform after any amendments are published constitutes your acceptance of the updated privacy terms. We encourage you to review this page periodically to stay informed about how we protect your information.

11 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or SOB99's management of your personal data, our privacy team is ready to assist.

• Live Chat: The fastest method — available directly on the SOB99 platform at any time, 24 hours a day, 7 days a week.
• Privacy Email: [email protected] — for written requests relating to data rights, privacy complaints, or enquiries requiring supporting documentation.
• Response Time: All privacy enquiries are answered within 5 business days. Data rights requests are processed within 30 business days from the date of receipt.

Other useful links: Terms and Conditions · Responsible Gaming · FAQ